Refund policy
1. Scope of the Policy
This Refund Policy applies to the Classicfamilyus online store and all furniture, home products, and related accessories sold in the United States. Upon receiving the product, if the customer is not satisfied, they may request a refund in accordance with this policy.
2. Refund Period
Customers may submit a refund request within 14 days of receiving the product if they are not satisfied. Orders older than 14 days are not eligible for a refund under this policy.
3. Refund Conditions
Returned products must be new and must not affect resale. Requests that do not meet these standards will not be accepted.
4. 14-Day Refund
Customers meeting the refund conditions are entitled to a 14-day refund, allowing them to request a refund without providing a reason.
5. Refund Process Overview
The refund process includes: submit a request → customer service confirmation → return of the product → product inspection → refund processing. Each step is clearly guided by Classicfamilyus.
6. Submitting a Refund Request
Customers must submit a refund request within 14 days of receipt via email: info@classicfamilyus.com, providing the order number and details of the returned product.
7. Customer Service Confirmation
Classicfamilyus customer service will confirm within 24 business hours of receiving the request whether the product meets the refund conditions and provide instructions for the return and logistics information.
8. Product Return Requirements
Customers must properly pack the product in its original packaging, including all accessories and manuals, and return it to the following address:
2645 EXECUTIVE PARK DRIVE, STE 207, WESTON, FL 33331, United States
9. Return Shipping Costs
Shipping costs for returns are covered by Classicfamilyus and prepaid shipping labels will be provided.
10. Product Inspection and Refund Processing
Upon receiving the returned product, Classicfamilyus will inspect the item to ensure it meets the refund conditions, not affecting resale. Once approved, the refund will be processed within 2 business days.
11. Store Information
This website is owned by CLASSIC FAMILY LLC
Company Name: CLASSIC FAMILY LLC
Address: 2645 EXECUTIVE PARK DRIVE, STE 207, WESTON, FL 33331, United States
EIN: 88-0995319
Phone: +1 (305) 355-4679
Email: info@classicfamilyus.com
Opening Hours: Monday to Friday, 8:00 to 18:00 (Eastern Time)
Please contact us via email – we will respond within 24 business hours